From ae966dc9884b6b96ac2faef8c427ed29f96771bf Mon Sep 17 00:00:00 2001 From: Matth78 <3684177+Matth7878@users.noreply.github.com> Date: Sat, 28 Aug 2021 13:18:33 +0200 Subject: [PATCH 1/2] Create troubleshooting.md --- _documentation/troubleshooting.md | 27 +++++++++++++++++++++++++++ 1 file changed, 27 insertions(+) create mode 100644 _documentation/troubleshooting.md diff --git a/_documentation/troubleshooting.md b/_documentation/troubleshooting.md new file mode 100644 index 000000000..fe9408786 --- /dev/null +++ b/_documentation/troubleshooting.md @@ -0,0 +1,27 @@ +--- +title: Troubleshooting +layout: doc +level: "1" +group: "troubleshooting" +icon: "fas fa-bug" +order: "70" +--- + +# Troubleshooting +This page is for problems users can face. + +# Reporting a bug or an error in translation +Refer to [this page](/documentation/general/bug-report) + +# Connectivity problems : podcast not updating or episodes not downloading +Check if podcast link is working in your web browser. You can get the link used by AntennaPod in podcast screen, information icon and then tap on the podcast link to copy it. + +If the problem is with episode, try to download one with your web browser. Open link like previously described. Try to find download link to copy it and paste it in URL bar to trigger episode download. You can search for "enclosure url" or "mp3" or "type=" to help locating link. + +If it is not working with web browser then look on your device if there is not something interferring with network connection : +- ad blockers like Blockada +- firewall +- VPN +- DNS provider + +If it is with web browser but not with AntennaPod ask for help in [AntennaPod Forum](https://forum.antennapod.org/) From 876da082feb7f1291af2e24ff60c86cb00d757fd Mon Sep 17 00:00:00 2001 From: Matth78 <3684177+Matth7878@users.noreply.github.com> Date: Sat, 28 Aug 2021 14:00:25 +0200 Subject: [PATCH 2/2] Update troubleshooting.md --- _documentation/troubleshooting.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/_documentation/troubleshooting.md b/_documentation/troubleshooting.md index fe9408786..072e19c16 100644 --- a/_documentation/troubleshooting.md +++ b/_documentation/troubleshooting.md @@ -18,7 +18,7 @@ Check if podcast link is working in your web browser. You can get the link used If the problem is with episode, try to download one with your web browser. Open link like previously described. Try to find download link to copy it and paste it in URL bar to trigger episode download. You can search for "enclosure url" or "mp3" or "type=" to help locating link. -If it is not working with web browser then look on your device if there is not something interferring with network connection : +If it is not working with web browser then look on your device if there is not something interfering with network connection : - ad blockers like Blockada - firewall - VPN