Order state stuck in 'Payment_review' after IPN update from PayPal

[itmsenior]

Preconditions (*)

1. Magento 2.4.4 / 2.4.3-p2

Steps to reproduce (*)

1. Place order via PayPal which generates 'Payment Review' state
2. Send IPN completion notification to website via IPN endpoint

Expected result (*)

1. Order state/status updates to 'Processing'

Actual result (*)

1. Order state/status remains as 'Payment Review'
2. Site admin has to manually click 'Get Payment Update' to trigger order status/state change

Additional Information (*)

For sandbox users, enable the Payment Review option for sandbox account via following below steps:

1. Log in to https://developer.paypal.com/

2. In the sandbox section for the business sandbox account click on `view/edit account:
   

3. In the settings tab enable payment review option:
   

• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.

[m2-assistant]

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[FadedOut]

Which PayPal type are you using? There are a few (express, payments advanced, payments pro, payments standard, payflow pro, payflow link).

I'm using PayPal Express Checkout with the "Payment Action" set to "Authorization". I recently had an order go through and it went right to processing no problem. I received the funds once I invoiced (capture online), no problem.

I think you also need to set up the URL in Paypal > Account Settings (top right of screen) > Website Payments > Instant payment notifications > Update. Enter into the Notification URL: https://your-domain.com/paypal/ipn/ then enable.

I was receiving emails saying the IPN was failing at that url, but when I went to that part of the Paypal settings nothing was there (in the "Notification URL". So I entered in that URL and now the emails stopped saying the IPN is failing.

Just an idea, not sure if it will help.

[itmsenior]

Hi @FadedOut

Thanks for the reply.

Probably worth clarifying that this is PayPal Express and we use the "Sale" Payment Action. Our IPN is correctly configured and 90% of our orders go to 'Processing' immediately as expected. It's just orders that PayPal either hold for 'further review' or when the customer uses an 'eCheck' which take multiple days to clear.

The correct process is the order should be placed, be put into 'Payment Review' state but then updated to 'Processing' once Paypal concludes its payment review. I think payment reviews used to use the state 'Pending' as this process used to work fine it's only since Paypal started using the 'Payment Review' state that issues started arising.

I've logged a PR for it anyway which hopefully clarifies my situation.

[engcom-Hotel]

@magento give me 2.4.4 instance

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[engcom-Hotel]

@magento give me 2.4.4 instance

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