Client reinstall error post 10.7.2 upgrade

[ubidev]

Hi,
After successfully upgrading to 10.7.2 and reinstalling many clients successfully, one of the windows 11 pro machine is giving me headaches.
Unlike the others, I can't get the client to install. I get the following error:

Everything else works fine on the machine and tried, sfc /scannow, dism /Online /Cleanup-Image /RestoreHealth and chkdsk c: /X /scan /forceofflinefix to no avail.

Anyone else had this probllem? Could not find anything in the discussions or reported past issues

Thanks in advance for your insights

[agauttam]

Hi ,

Kindly try the below old uninstaller for version less than 10.7.0 and install with new installer and make sure the additional port 9001 is open on your firewall, Now as per the new requirement for agent installation you need to open 9000, 9001 and 50051. Make sure that device entry is deleted from existing data source.

Start-Process "C:\Program Files\UTMStack\UTMStack Agent\utmstack_agent_installer.exe" -ArgumentList 'uninstall' -NoNewWindow -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackAgent' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackAgent' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackRedline' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackRedline' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackUpdater' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackUpdater' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackWindowsLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackWindowsLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackModulesLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackModulesLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Write-Host "Removing UTMStack Agent dependencies..."; Start-Sleep -Seconds 10; Remove-Item 'C:\Program Files\UTMStack\UTMStack Agent' -Recurse -Force -ErrorAction Stop; Write-Host "UTMStack Agent removed successfully."

And for version 10.7.0 and above :>

Start-Process "C:\Program Files\UTMStack\UTMStack Agent\utmstack_agent_service.exe" -ArgumentList 'uninstall' -NoNewWindow -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackAgent' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackAgent' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackWindowsLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackWindowsLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackModulesLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackModulesLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Write-Host "Removing UTMStack Agent dependencies..."; Start-Sleep -Seconds 10; Remove-Item 'C:\Program Files\UTMStack\UTMStack Agent' -Recurse -Force -ErrorAction Stop; Write-Host "UTMStack Agent removed successfully."

Regards,
Arun

[agauttam]

Hi,
Just wanted to tell you, you are using the old agent which is having version 10.5.16 https://cdn.utmstack.com/agent_updates/release/installer/v10.5.16/utmstack_agent_installer.exe, just try the new agent installation before that use the older uninstallation command to clean all the older installation files and than run the new installer for 10.7.0 agent.

[ubidev]

Maybe my english is horrible but i exactly did that on all machines with success except the one mentioned:

1. uninstall using old uninstaller
2. install using new installer

only one machine fails with that error. all others are fine

[agauttam]

But the screenshot what have you been shared is showing you tryed with old installer to install the new agent.

[agauttam]

command to install new agent should be similar the below command:

New-Item -ItemType Directory -Force -Path "C:\Program Files\UTMStack\UTMStack Agent"; & curl.exe -k -H "connection-key: xxxxx" -o "C:\Program Files\UTMStack\UTMStack Agent\utmstack_agent_service.exe" "https://vmutmstack01.cct.lan:9001/private/dependencies/agent/utmstack_agent_service.exe"; Start-Process "C:\Program Files\UTMStack\UTMStack Agent\utmstack_agent_service.exe" -ArgumentList 'install', 'vmutmstack01.cct.lan', 'xxxxxx', 'yes' -NoNewWindow -Wait

[ubidev]

lol now I understand the confusion. Wrong screenshot posted! As I was investigating my past installs documentation on another window, I copied/pasted the wrong screenshot. I'll update my initial post right away

[agauttam]

please share the snapshots after uninstallation of UTMstack from task manager and C:\Program Files\UTMStack\UTMStack Agent if any folder persist.

[ubidev]

It's worst than I tought and I feel like a complete idiot as I also stupidly copied/pasted/ran the old command from my installation documentation instead of the new command from the UTMStack Integration window like I did for the others.

When stricly following the same procedure as for the other machines, I got the same success in the end.

I have no excuses. I'm a fool and I'm soooo sorry to have wasted your precious time. Sincerely !

May that trhead help others pay more attention before posting problems.

This product is simply amazing btw!